One Spa FAQ

How do I decide which treatment is right for me?

One of our spa professionals will help you plan the perfect spa experience and the optimum sequence of your treatments, based on your objectives.

 

What if I have special health conditions?

Please notify a spa professional of any medical conditions before scheduling your appointment and they will suggest a plan that’s right for you.

 

May I request a male or female therapist?

Yes. Although we cannot guarantee the availability of a particular therapist, we will make every effort to accommodate your wishes. All of our therapists are trained to respect and protect your privacy at all times.

 

What do I wear during my treatment?

Wear whatever is most comfortable for you. Our staff may provide you with disposable undergarments for the body treatments.

 

What about my jewelry and valuables?

Please leave all valuables in your suite’s safety deposit box or the secured lockers in the changing rooms. ONE Spa is not responsible for lost or forgotten valuables.

 

What if I'm late for my appointment?

Arriving late may limit the time for your treatment. Depending on the length of your service, a late arrival may be classified as a “no-show”.

 

How early should I check in for my scheduled appointment?

For beauty salon services, we recommend check-in at least five minutes prior to your service. For ONE Spa treatments, check in with the reception desk at least 10 minutes prior to your appointment. This will allow you enough time to register, get your locker assignment, change into your robe, and relax for a few minutes before your treatment begins.

 

What precautions do I need to know?

We recommend eating and drinking in moderation and avoiding alcoholic beverages prior to your spa service, exercise classes, whirlpools, and heat treatments. Do not shave your legs prior to a body scrub treatment. Severe sunburn may prevent you from enjoying a spa treatment. Be conscious and use sun protection.

 

Are gratuities included?

Gratuities are not included with ONE Spa treatments. They may be charged to your room or given to your therapist in cash.

 

How is payment for spa services handled?

ONE Spa can charge spa services to your room account. Guests may also pay with a credit card.

 

What is your cancellation policy?

Cancellations must be made at least 24 hours prior to your scheduled appointment or a 50% charge will be applied.

 

What if I forget to show up for my appointment?

Please don’t forget! No-shows will be charged 50%.

NOTE: Promotions or discounts in the spa cannot be applied to any other promotion given by the Travel Agency or Hotel Reservations.

 

Book before arrival to secure your choice of treatments and enjoy special savings.